Profile IT’s approach is to provide a broad range of services to its customers. Many of these services are already be available in-house, whilst others required by customers, may not.
To satisfy the needs of all customers, Profile IT has partnered with a service delivery company that has the portfolio to offer a full range of support agreements suitable for every business across the entire IT lifecycle. The expertise available covers working with helpdesks, taking responsibility for on-site and remote managed helpdesks, delivering remote managed solutions, supporting high end server networking and storage farms, plus emerging technologies. This experience is backed by profile IT’s 24/7 nationwide service availability, using online information systems that ensure customers are always supported and communicated with.
Install, Move, Add, change and disposal roll outs
Via its service partner, Profile IT has the skills and experience to plan and implement small to large, national or local install, move, add, change and disposal (IMACD) roll out programmes. The focus is to minimise disruption to the customer’s business.
Software support
This provides operating system and application software support via the telephone, remotely and on-site – allowing customers the facility for proactive and reactive support through a centralised service desk.
Software support is designed to run in conjunction with other support agreements.
Hardware Support
Core to Profile IT’s portfolio of services, is the ability to deliver, via its partner, hardware maintenance, across the UK and Europe. Our partner’s guaranteed fix commitment ensures that within the contracted time, a replacement will be installed if module fix is not achievable.
Flexible Fund Support
A flexible cost per call and voucher scheme allows clients to choose response based hardware maintenance and software support services against predetermined costs, from a pre-paid budget. This service complement a contract on critical equipment which can be combined with pre-purchased vouchers or calls, supporting PCs and peripherals, plus third line software support for issues unable to be resolved through the in-house team. This approach suits those clients whose equipment schedule is difficult to manage or needs support on an irregular basis.
On site support
Profile IT’s partner has extensive experience in providing on-site support to a hardware and software level. This is an ideal option for clients with large or small sites requiring support to be delivered against agreed hardware or software service levels.
Remote Managed Services
Monitoring and management services can remotely access and manage a company’s systems to ensure they are running effectively – for example,Profile IT’s partner can guarantee backup integrity, correct hardware and software errors, plus undertake general housekeeping duties.
Outsourced Services
Our partner has many years of experience in providing outsourcing services to organisations of all sizes. Specialising in providing outsourced network management and helpdesks which allows clients to focus resources on their core business, safe in the knowledge that their IT services are well managed and run smoothly.
Accreditations and Competencies
Our partner believes that the level of expertise and commitment to service is reflected in the level and number of accreditations it holds. These accreditations enable them to provide warranty services to clients with the support of the relevant vendor.
To understand more about professional services and discuss how Profile IT can work with you to provide any of the above services, please contact your Profile IT account manager on 0121 778 6755.
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